We ran a social media campaign during the beginning of this year where we helped our social media followers with helpful and simple graphics that highlighted care instructions with some of our most popular fabric lines. We saw that so many of our followers saved or bookmarked the posts that we decided to add the same content to our website.
Our New Fabric Support Portal
Our team wanted to make sure our fabric care initiative would become more than just a blog post or social media posts. We knew that we had to add it to our website in a way that would be easy for our customers to utilize, refer back to, and for our team to update as needed. So, we took the opportunity to begin the process of building out a new knowledge base and support portal. We are happy to announce that our fabric care information is now logged into our knowledge base!
Why is this important to have the fabric care instructions logged into the database? It’s important for how our customers interact with our fabrics. With the knowledge base you can see up front when the last time a guide was updated, you can reach out to offer suggestions, and you can easily use a search function to find everything you may need about all your fabric orders. Eventually we hope to add even more functionality into our support portal.
Fabric Care – How to use the new section of the website.
It is extremely easy to access our fabric care section of the website. At the top of our homepage we have a link that will take you to a desktop or mobile optimized glossary. Within each fabric care section we then include a downloadable file along with the text captions to match. We hope that some of you will download our graphics and keep with your fabric collections. As mentioned above, if you ever want to see if there are new tips then you can find what has been updated easily through the same section of the website.
We hope you enjoy this update and find it helpful. Please, reach out, offer suggestions, and contribute to help make our Support Portal even more useful for you and others!